Dutch People Do Not Understand Car Insurance Policy

The car insurance policy’s of almost every car insurance company in the netherlands are to difficult to understand. Nearly 60% of the dutch people do not exactly know what their rights are and what their obligation are. This is not what the AFM (Dutch authority for financial markets) wants. They want more transparency and easy to read policies for consumers. An independent Dutch insurance compare website (verzekeringssite.nl) did a research on policy conditions of 46 companies. Only 3 companies had a positive review.

The best performing insurance companies

The best insurance companies that scored sufficient. Are Ditzo, InShared and Orion Direct. The Ditzo Autoverzekering (autoverzekering is dutch for car insurance) scored a B2 score. This means that less then 20% has difficulties reading the text. All the other companies scored a C1 which is a very high reading level.

Texamen

The independent website analysed the policy conditions using “Texamen”. This is a tool which can analyse the text and give it a grade for difficulty. Texamen looks at length of the sentences, words, paragraphs and the difficulty of the used language. Only 3 companies scored sufficient. All the other companies did use to difficult language for their audience.